For seven generations, a family-owned New York mining company has produced the world’s highest quality garnet abrasives and powders. Since 1878, these high-performance garnet abrasives have been mined and milled from a unique crystalline hard rock deposit. The company’s products are used in applications such as waterjet cutting, blast media, bonded and coated abrasives, and specialty lapping and grinding medias.
Uptime of the plant’s year-round operations is essential to upholding their superior reputation and the company’s success. Utilizing Stelter & Brinck for process heat equipment and combustion services is one way the mining company ensures their customers are receiving the highest quality products, on-time.
A Stelter & Brinck Oil-Fired Heater is used in the production of the garnet product. The mining plant’s Reliability Engineer explains, “this is a crucial step in the process” and “the heater has worked exceptionally well.” He goes onto say that “the heater has been absolutely reliable” and that their company has “not had any plant downtime as a result of its performance!”
With regards to maintenance on the air heater, the Reliability Engineer said their employees “perform routine and basic maintenance on it every maintenance day”, but that Stelter & Brinck’s technicians “come on site yearly to perform safety and functionality checks”. With regard to S&B’s combustion services, he explains, “The quality of [S&B’s] work is second to none. There is nothing more satisfying as a Reliability Engineer than to schedule routine maintenance and checks with Stelter & Brinck knowing that they are going to perform at a high level and keep the heater operating efficiently.” He goes onto say, “While this may be my equipment in my facility, [Stelter & Brinck] techs show up and have me covered. They know exactly what they are doing and how to go about their work safely and effectively. They answer all our questions and have been nothing but professional.”
The Reliability Engineer says, “Every time I have needed to reach out, Stelter & Brinck has been there to fully answer my questions, help me through any issues, and provide any service that I request.” Elated with S&B, he shares, “[S&B’s] knowledge, service, support, and equipment have made my garnet operations possible. If any plant or industrial operations needs process heat equipment or combustion services, then their only call should be to Stelter & Brinck! Stelter & Brinck has proven they are the only company I need to have fulfill our combustion needs.”